Act CCXXII of 2015 on the general rules of electronic administration and trust services (hereinafter: E-Administration Act) sets out the general rules for electronic communication between bodies providing electronic administration and their clients, as well as provisions on IT cooperation between bodies providing electronic administration and other bodies.
Under Section 1, point 17 b) of the E-Administration Act, the local government and the Mayor’s Office are bodies providing electronic administration, which have been obliged since January 1, 2018 to provide electronic administration as set out in the Act.
Under Section 9 (1) a) and b) of the E-Administration Act, since January 1, 2018 electronic administration is mandatory for business organizationsacting as clients, and for clients’ legal representatives. If a client obliged to use electronic administration does not submit its application electronically, the application may be rejected under Section 46 (1) a) of Act CL of 2016 on the Code of General Administrative Procedure.
Please note that for clients who are natural persons, the E-Administration Act does not make electronic administration mandatory, but it does give them the option. Natural persons need an Ügyfélkapu registration to use electronic administration services; information about this is available at www.magyarorszag.hu.
Please note that
- business organization clients must, under Section 14 (1) of the E-Administration Act, register their electronic contact details in the register of administrative instructions (hereinafter: register of instructions).
- natural person clients who wish to handle their matters electronically should make a basic instruction in the register of administrative instructions (register of instructions) to enable electronic administration.
The register of instructions records clients’ administrative instructions and powers of attorney. It is currently available at https://rendelkezes.kekkh.gov.hu/rny-public/ after identification via the Central Identification Agent service. Information on the Register of Instructions.
The Local Government and Mayor’s Office of District VII, Budapest provide electronic administration to their clients through the electronic forms published on their official website and the electronic forms published on the E-önkormányzat portal. Due to the coronavirus pandemic, the most important task at present is to protect and support older people. As in-person administration must be minimized to protect citizens’ health, to quickly and safely identify those in the vulnerable over-70 age group who actually need help, an electronic form is available on the E-önkormányzat portal, on which not only those concerned but also family members, acquaintances or neighbors can let the local government know if an older person needs help.
The electronic form service can be used via Ügyfélkapu. Links to the electronic forms are given in the descriptions of each case type.
If you cannot find a form for the case type you need on the Portal, you can also start a case via a free-text electronic submission
(e-Papír). See the full list of case types currently available!
Please note that for general local government official matters without an electronic form, we provide electronic administration via the General local government matters form .
The Local Government of District VII, Budapest uses the short name BPVIIONK for electronic contact. KRID: 557516156
The Mayor’s Office of District VII, Budapest uses the short name BPVIIPH for electronic contact. KRID: 500127390
Please note that the data you provide for electronic administration are processed as set out in the “Privacy notice”.
Electronic administration is not possible:
- for procedural steps where an act or a government decree adopted under original legislative power requires the client to appear in person or to submit specific documents that cannot be replaced otherwise,
- for procedural steps where it is not applicable,
- for procedures or procedural steps where this is excluded by an international treaty or a directly applicable binding legal act of the European Union of general scope,
- for documents or other submissions containing classified data.
Please note that if legislation makes electronic communication mandatory for a declaration, a declaration not meeting this requirement is invalid, except in the following three cases.
No adverse legal consequences may be applied to the client if
- the client cannot handle the matter electronically because the body providing electronic administration temporarily or permanently fails to meet its obligations under this Act – due to a malfunction, downtime or any other reason,
- the electronic administration service needed to handle the matter electronically, the regulated electronic administration service supporting it, or another related service is temporarily or permanently unavailable,
- the client does not submit the declaration on the form prescribed by legislation or by the body providing electronic administration because that body has not published a fillable and downloadable version of the form in accordance with the rules on electronic information.
Other electronic contact not used for electronic administration (e.g. requesting information): on the Local Government’s website.
Malfunctions:
In the event of unplanned downtime or an event limiting the functioning of electronic administration (hereinafter: malfunction), the Local Government – while notifying the Electronic Administration Supervisory Authority – immediately informs its clients on the electronic administration platform, on magyarorszag.hu and on the szegedvaros.hu website of the following:
- the administration services exactly affected by the malfunction and the changes in their functionality,
- the customer service contact details of the body providing electronic administration,
- if electronic administration is also available on another electronic platform not affected by the malfunction, the contact details of the working platform.
Procedure for clients in case of downtime or malfunction
- In case of downtime or malfunction lasting more than 1 working day that prevents electronic submission, the client may submit the document and its annexes on paper in the conventional way.
- Under the law, if electronic administration is suspended for more than 1 working day, the Local Government ensures that clients’ submissions are received and processed in a way that does not require electronic means, even if the relevant legislation allows only electronic administration for the procedure type concerned.
- This also applies, as appropriate, if the client was prevented from completing a procedural step on time by planned technical work or a malfunction affecting the regulated electronic administration service (SZEÜSZ) or central electronic administration service (KEÜSZ) they used.
Handle your local government matters online! The Local Government Office Portal offers a convenient and fast solution.
Short information videos on online administration:
Local government services anywhere, anytime
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