General privacy notice

WEBSITE, ONLINE SERVICES

PRIVACY NOTICE

THE PROCESSING ACTIVITIES COVERED BY THIS NOTICE

Depending on the type of case, the controller may be either the local government or the Mayor’s Office. For simplicity, we refer to both the local government and the Mayor’s Office as the local government below.

On its website, the local government provides various communication options and online services (hereinafter: services) to its clients, which involve the processing of personal data. These services are the following:

 

Below we summarize the most important processing activities. If you have any questions, please contact our data protection officer.

I. CONTACTING US

You can contact the local government at the info@erzsebetvaros.hu email address.

You can also contact the local government via our contacts page (https://erzsebetvaros.hu/page/hivatal-elerhetosegei) at the email addresses listed under press relations, secretariats, cabinet and offices .

When you contact us, the content of the communication (email) is typically not registered; the local government or the Mayor’s Office typically keeps it for 90 days. Of course, if the inquiry leads to further action, the processing period is extended.

We process the personal data included in inquiries as follows:

II. MESSAGES SENT TO THE MAYOR

You can send a message to the Mayor by clicking the message tab. Clicking it opens an email to polgarmester@erzsebetvaros.hu.

The content of the communication (email) is typically not registered; the Cabinet typically keeps it for 90 days. Of course, if the inquiry leads to further action, the processing period is extended.

We process the personal data included in inquiries as follows:

III. ONLINE APPOINTMENT BOOKING

Through the website we enable you to book appointments online. This is available for civil registry matters and for the Mayor’s office hours.

For civil registry matters, booking requires the time slot, case type, email address, phone number and full name. You can also contact us at anyakonyv@erzsebetvaros.hu or via the message form (by giving your email address, subject and message). Providing one contact detail is mandatory; further contact details [ÁK1] serve your interest but are voluntary.

For booking the Mayor’s office hours,booking requires the time slot, case type, email address, phone number and full name.[ÁK2]  You can also contact us at polgarmester@erzsebetvaros.hu or via the message form (by giving your email address, subject and message). Providing one contact detail is mandatory; further contact details serve your interest but are voluntary.

To make things easier for you, you can also [ÁK3] register, so you don’t have to enter these details again when booking online. Registration requires your name, email address, phone number and a password.

We process the personal data included in inquiries as follows:

IV. REPORTING PROBLEMS

You can report problems to us (typically in public spaces) using the “JÁRÓKELŐ” app. If you choose this option, please note that your report is recorded not by the local government but by the Járókelő Közhasznú Egyesület (1052 Budapest, Semmelweis u. 9., 3rd floor, door 8a, tax no. 18627239-1-41) (hereinafter: association). The association forwards your report to the local government as an anonymous report in accordance with Act XXV of 2023 on complaints, public interest disclosures and whistleblowing, so personal data are processed exclusively by the association.

V. SOCIAL MEDIA

The local government and the Mayor also have Facebook and Instagram pages. These are typically used to share local government news. In line with the platforms’ own rules, you can like or comment on these posts and delete such likes or comments. You can also send us messages via these platforms, although the local government recommends contacting us via its own website/email addresses.

Both Facebook and Instagram are operated by Meta Platforms Inc. , a so-called third-country provider, which is, however, a participant in the EU–US Data Privacy Framework: https://www.dataprivacyframework.gov/s/participant-search/participant-detail?id=a2zt0000000GnywAAC&status=Active

VI. OTHER PROCESSING ACTIVITIES

The local government also carries out other online processing activities, which are described in separate privacy notices. The most important of these are:

VII. DATA SUBJECT RIGHTS

Rights of data subjects related to processing: the right to be informed that processing is taking place; the right to data portability (for processing based on contract performance or consent); the right to request rectification, erasure or restriction of processing of personal data; the right to object to processing (for processing based on legitimate interest); the right to lodge a complaint with the supervisory authority (Hungarian National Authority for Data Protection and Freedom of Information: mailing address: 1055 Budapest, Falk Miksa u. 9-11., 1363  Budapest, Pf.: 9., phone: +36 (30) 683-5969, +36 (30) 549 6838, email: ugyfelszolgalat@naih.hu, website: www.naih.hu), and the right to go to court.

Explanation of the data subject’s rights above:

Right to information:

You may ask the controller for information about the processing of your personal data.

The controller must provide you with all information on the processing of personal data in a concise, transparent, intelligible and easily accessible form, using clear and plain language.

The controller provides the information in writing without undue delay and in any event within one month of receipt of the request. At the data subject’s request, the information may also be given orally, provided that the identity of the data subject has been reliably proven by other means beforehand.

If requests are complex and numerous, the one-month deadline may be extended by two further months. The controller informs the data subject of any such extension, stating the reasons for the delay, within one month of receipt of the request. Where the data subject makes the request by electronic means, the information shall be provided by electronic means where possible, unless otherwise requested by the data subject.

If the controller does not take action on the data subject’s request, it informs the data subject without delay and at the latest within one month of receipt of the request of the reasons for not taking action and of the possibility of lodging a complaint with a supervisory authority and seeking a judicial remedy.

Right of access to personal data and to information about the processing:

The data subject has the right to obtain from the controller confirmation as to whether or not their personal data are being processed, and, where that is the case, access to the personal data and the following information:

b)       the categories of personal data concerned;

d)       the envisaged period for which the personal data will be stored, or the criteria used to determine that period;

f)        the right to lodge a complaint with the supervisory authority (NAIH);